I'm receiving a "KeyEntry.exe has encountered a problem and needs to close" error message when trying to install the game. What should I do?

If you receive the error "KeyEntry.exe has encountered a problem and needs to close" when you attempt to install the game, please try the following before attempting to install the game once more:

• Click on the Windows Start button and choose Run.



• Type MSCONFIG and click OK.



• Click the radio button next to Selective Startup.



• Remove the check mark next to Load Startup Group Items.

NOTE: After making these changes, you will need to click Apply & OK and then restart the computer for these changes to take effect.

IMPORTANT: After installing the game, please Run Msconfig again and re-select the Normal Startup option (or the original options you had selected) and click Apply & OK and restart the computer to return to your original startup configuration.